South African service desk and engineers
Support and engineering teams in your time zone who understand load shedding and local infrastructure.
Internet, phone systems, customer contact, security and system integration for South African businesses, from single sites to national networks.
Hypernet designs, installs and manages the internet, phone systems, customer contact, security and integrations that South African businesses run on. Our engineers monitor your services around the clock, and our service desk answers when you need us.
Our services
Start with the service you need most and add others as you grow. Every service is supported through the same service desk.
Stay online
Stay reachable
Stay secure
Save time
Connect
Business internet
Fibre, fixed wireless and automatic failover for business sites.
Connect
CloudPath SD-WAN
Bonded internet links with automatic failover.
Communicate
Business VoIP
Hosted phone lines that keep your existing numbers.
Communicate
Unified Communications
Cloud PBX, video, chat and mobile apps on one platform.
Communicate
Omni-channel Contact Centre
Calls, WhatsApp, email, chat and social media in one workspace.
Protect
Secure Business
Managed Cloudflare zero-trust access, DNS filtering and web protection.
Powered by Cloudflare
Protect
Dragon Guard
Managed email, endpoint and network security from Sendmarc, Sophos and Cloudflare.
Powered by Sendmarc, Sophos and Cloudflare
Automate
Integration Suite
Automated data sync between your CRM, ERP, e-commerce and phone systems.
Powered by Flowgear
Choosing a service
Call us with the problem you want to solve and we will recommend where to start.
View servicesIndustries
We work with businesses of every size where an outage has a direct cost.
Retail and franchise networks
Card payments, stock systems and phones across every store.
Professional services
Clear client calls, secure remote access and reliable cloud software.
Logistics and distribution
Dispatch lines, depot connectivity and uninterrupted tracking systems.
Ecommerce
Order processing, integrations and customer service through peak season.
Healthcare practices and groups
Booking lines, patient data protection and connectivity between sites.
Manufacturing and industrial sites
Fixed wireless where fibre does not reach, and failover for production systems.
Local support, national reach
Our service desk, network engineers and field technicians are based in South Africa. Every site is documented, so faults are diagnosed quickly and escalated to the right team.
- 100%
- SA-based support team
Service desk and engineering are based in South Africa.
Support process
Every fault follows the same four steps.
Logged and triaged
Contact the service desk by phone, email or WhatsApp. The fault is logged and prioritised immediately.
Remote diagnosis
Engineers check your documented setup and live line status, and resolve most faults without a site visit.
Clear updates
We tell you the cause and the expected fix time, including when the fault is with a third party that we are following up.
Escalation and on-site repair
Faults that need hands-on work go to our field team, and the service desk keeps you updated until the fault is closed.
Why Hypernet
Tidy, documented installations
We label the cabling, mount the equipment and keep a photo of your setup on file.
Clear contract terms
Contracts are written in plain language, including what happens if you cancel.
Plan finder
Answer two questions to see which connectivity and VoIP plan suits your business. Final pricing follows a site survey.
Business size
Connectivity and VoIP plans
Pricing details| Plan | Connectivity | VoIP lines | Support | From |
|---|---|---|---|---|
| SME StarterTwo to five people in one location. | Up to 50 Mbps | 2 lines | Business hours | Quoted after survey |
| SME GrowthFive to twenty people across one or two sites. | Up to 100 Mbps | 5 lines | Extended hours | Quoted after survey |
| SME ProTwenty or more people, or a site that cannot go offline. | Up to 200 Mbps | 10 lines | Priority and after-hours | Quoted after survey |
SME Starter
Two to five people in one location.
- Up to 50 Mbps
- 2 lines
- Business hours
- Quoted after survey
SME Growth
Five to twenty people across one or two sites.
- Up to 100 Mbps
- 5 lines
- Extended hours
- Quoted after survey
SME Pro
Twenty or more people, or a site that cannot go offline.
- Up to 200 Mbps
- 10 lines
- Priority and after-hours
- Quoted after survey
“The card machine went down on a Saturday morning. The service desk had it rerouted before the queue got long.”
Get a quote
Call or send a message and we will tell you what can be installed at your address and what it costs.
